Refund policy

Returns & refunds

30-day satisfaction guarantee. If you are not happy with your Soothe & Motion product, you can ask for a return within 30 days of delivery.

How to request a return

  1. Send us a message through the contact page on our website with your order number.
  2. We reply with the return instructions and the return address. Please do not send anything back before receiving them.
  3. Once we receive the item, we refund you to your original payment method within 14 days.

Conditions

  • The item must be complete and returned in its original packaging, in a clean and resellable condition.
  • Return shipping costs are paid by the customer, except when the item is damaged, defective or not what you ordered.

Damaged or defective items

If your item arrives damaged or stops working because of a defect, contact us within 30 days of delivery with a photo or short video. We will send a free replacement or a full refund, and you will not have to pay for any return.

Customers in the European Union and the United Kingdom

If you are a consumer in the EU or UK, you also have a legal right to withdraw from your purchase within 14 days of delivery without giving a reason. To use it, send us a clear statement through our contact page or by email to funfactoryia1@gmail.com. We refund all payments received, including standard delivery costs, within 14 days of receiving your request; we may wait until we receive the item back or proof that you sent it. You pay the direct cost of returning the item.

Seller: Matthew COM, sole trader (micro-entreprise), trading as Soothe & Motion, 14 Rue des Trois Pigeons, 31200 Toulouse, France.